Need Help?

If you’re looking for support with a product or want to learn something new, we have a host of resources to help you.

Support for Students

Blackboard’s help website has answers to all of your product-related questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

Student Resources

Support for Educators

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

System Administrators

私人生活在线观看完整版电影Behind the Blackboard provides product support and reference materials, software downloads, known issues, and allows you to manage your account. The site also serves as a supplement to your primary campus helpdesk.


私人生活在线观看完整版电影Connect with the Blackboard developer community and find documentation specifically for developers, ask questions of Blackboard employees and your peers, and learn about upcoming developer events.


Blackboard Training

私人生活在线观看完整版电影Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximize their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

Find Learn Training Options
Find Collaborate Training Options

Support by Product

私人生活在线观看完整版电影Get help when and where you need it as you navigate some of the newest and most robust technology in the industry.

Blackboard Ally interfacee on laptop

Blackboard Ally

  • System administrators can create support tickets in our “Behind The Blackboard” support portal.

Blackboard Collaborate "Break out groups" on laptop screen.

Blackboard Collaborate

  • Blackboard system administrators can find support, download software, obtain reference materials and manage their Blackboard account.

  • Blackboard Collaborate users can find support through our 24/7 staffed support team and online knowledge base.

Blackboard Analytics for Learn interface on laptop.

Blackboard Analytics

  • Our customer support portal gives you access to the tutorials, documentations and product information you need to make the most of your data analytics.
Blackboard products on mobile phones.

Blackboard Mobile Suite

  • If you're a student, faculty member, parent or any other user of the Blackboard Mobile solution, please contact your local school or organization or visit their web site for any questions you may have.
Blackboard Connect interface on laptop and mobile phone.

Blackboard Connect

  • If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.
  • If you are receiving Blackboard Connect messages in error, or no longer wish to receive them, contact the sending institution.